Arranging for domestic/internal tour can be a daunting task. Especially if it is an urgent journey. And the hassles involved with IRCTC are so popular that there have been internet memes about it. A travel bookings facilitation center can be of immense help to people who require such online services but are unable to access it, especially in remote and Tier 3 areas.
All sorts of Air travel arrangements, Bust tickets, hotel bookings and railway ticket booking (and status checking) can be made through the portal at the center. Receipts and records are in electronic form and are thus easier to maintain.